BEMS/Field Services Department.
Our field services department offers you a full range of services at competitive rates, delivered and implemented by a highly trained workforce of fully qualified technicians and engineers. In addition to our core offering of customised service and maintenance packages, we can also provide energy services, client training and 24-hour bureau alarm monitoring.
Our full range of services includes:
For further information regarding the Building Energy Management Systems (BEMS) Division & Field Services Department please Contact Us.
Although modern manufacturing techniques mean that electronic hardware products are less prone to failure nowadays, a Global Associates service agreement reduces the likelihood of equipment breakdown and the impact it can have on your building operation. Service agreements can be tailored to meet your needs and your budget, allowing flexibility and guaranteeing peace of mind.
If a problem develops, our skilled control engineers will respond immediately to provide an effective solution. Field services will repair or replace faulty or damaged items with the minimum of disruption to your organisation. For added convenience, we can supply you with a site modem to facilitate remote diagnosis of any problem. All calls to our RESOLVE help desk are logged and a detailed record is maintained of your site and any works carried out.
Regular site visits by Global Associates' experienced field service engineers ensure that your building controls system maintains optimum efficiency through a planned maintenance routine. Any hidden problems can be identified and downtime minimised, ensuring peak performance, minimal running costs and compliance with environmental legislation.
It is vital that your personnel are fully aware of the capabilities and possibilities of your organisations BEMS. Global Associates can provide ongoing, site-specific training to familiarise staff with products and operational procedures.
We are recognised system integrators for Trend, Plexus and Tridium. Our in-depth knowledge of these products and their application can help you actively manage your buildings control system and show you how to identify and quantify energy savings.
During a buildings lifespan, the internal use of space can change considerably, which can compromise the original control specifications. An energy management survey can help reduce overall energy consumption and ensure optimum use of utilities, assisting companies to mitigate the impact of the governments climate change levy. Our technician will assess the current demands on the system and adjust the control software accordingly. We then provide a report, detailing system amendments and recommendations made. In the majority of cases, the cost of carrying out a survey is recouped within a year of carrying out our recommendations.
Control systems can now be provided with remote engineering support, which operates via an interactive telephone link between onsite control networks and our 24-hour resolve help desk, staffed by experienced technicians.
More than 70% of calls to the resolve team are dealt with successfully by telephone, so you rarely have to wait for a technician to visit site. If a personal visit is required, the resolve team can often save time and expense by pinpointing the fault before the technician arrives. They can dispatch a technician at any time of the day or night, if you require emergency help. This service is available 24 hours a day, 365 days a year.
Approved to BS EN ISO our internal and customer facing procedures ensures that from first contact to final reporting, your satisfaction is the focus of our business. As an ISO registered company we are proud of our well-deserved reputation for quality and service. Whatever the size or scale of your project, you can rely on us to develop and deliver the best value solution to meet your building management needs management needs.
To find out how we can help you,
Call us on +44 (0) 870 382 0001
Fax us on +44 (0) 870 382 0002
Or email us at global@global-associates.co.uk
Global Associates
1080 Galley Drive.
Sittingbourne Research Centre.
Sittingbourne.
Kent
ME9 8GA
|
|
|
|
|
|
|
|
BEMS/Field Services Department. |
|
|
|
|
|||||
|
|
|
|||
|
|||||
|
|
||||